Returns & Exchanges

 

RETURNS

To initiate a return, send us an email to contact@iambuka.com. All returned items must be unworn, and unwashed with all original tags attached and must be in their original packaging.

BUKA allows returns within 10 days of the order delivery date. You should mail your items to: Bukhash Brothers, P.O. Box 74828, Al Quoz Industrial 3, Warehouse #1, Dubai, UAE.

SALE ITEMS

No returns are accepted on items on sale, unless the items present manufacturing defects.

REFUNDS

BUKA items cannot be refunded unless the items present manufacturing defects. In that case, the refund will be credited back to the original mode of payment used for the transaction. If you wish to return your item for other reasons (e.g. size), we will provide you with store credit to be used on our website.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your store credit or refund based on the inspection of the returned items. If it is approved, then your store credit or refund will be processed.

Please, note that shipping charges and any taxes and customs duties incurred will not be refunded.

EXCHANGES

If you wish to exchange your item, you have to return it first so you can receive your store credits in order to make a new purchase on our website.

If you have any questions, please contact our customer service at contact@iambuka.com.