FAQ

 

GENERAL

What does BUKA do? We design fashion that defines the individual.

When’s BUKA available? We process and ship all our orders 5 days a week, with the exception of Fridays & Saturdays and UAE Public Holidays.

Where does BUKA ship to? BUKA offers worldwide shipments, with the following exclusions: any of the Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with the law of UAE. The list of sanctioned countries is updated periodically and is available on the U.S Department of the Treasury website.

Where are the clothes manufactured? BUKA manufactures in the United Arab Emirates. We work with a wide range of manufacturers that are experts in what they do. Our selection process is meticulous and we only partner with trustable people and companies.

What kind of fabrics does BUKA use? BUKA uses 100% Japanese cotton and genuine Italian leather. Our selection process is meticulous to bring you only the best quality.

How do I place an order on BUKA’s website?

  1.   Visit our website www.iambuka.com.
  2.   Add the items you like to the cart.
  3.   Place your order by adding or confirming your details.
  4.  Track your shipment till it’s with you.

What if I have feedback? We are always looking for ways to enhance your experience, so feel free to email us at contact@iambuka.com with your suggestions.

ORDERS

What happens after I place an order? Once you place an order, you will receive a confirmation email. Please allow 2-3 business days for order processing, pending availability and credit card verification.

What if I am unsatisfied with my items? Check our Returns & Exchanges section for further details.

Can I order multiple items in the same order? Yes, you can order multiple items at once, just add them to the cart.  

Where can I find my order history? When you’re signed in, you should be able to see your order history on your profile page, next to the account details.

GARMENTS

What if an item is out of stock? Our pieces are very limited, so when an item is out of stock it might not be available again! Email us at contact@iambuka.comto express your interest in an out of stock item and we will inform you if it becomes available again.

Can I pre-order an item? Sometimes we give the option to pre-order some limited items. If you place an order then you'll be on the waiting list and we'll ship your garms once the collection is officially launched.

What if my shipping gets lost or stolen? BUKA is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.

SUPPORT

What should I do if the website’s crashing? You should attempt to refresh the website. If your internet connection’s stable and it still doesn’t work properly, email us at contact@iambuka.com and we’ll solve it as soon as possible.

What should I do if an error appears on the website? You should attempt to refresh the website. If the error still persists, email us at contact@iambuka.com with the error screen shot and we’ll solve it as soon as possible.

Is there a support phone number? Our support phone number is +971502311133 or +97143707670. We also have a dedicated customer service team that’ll answer all your concerns by email at contact@iambuka.com.

What is GDPR and how does it affect me? The processing of personal information of Users in the European Union is subject to the EU General Data Protection Regulation (GDPR). For more information check our Privacy Policy.

Where can I request access to, information about, a copy of or a correction of my data? You can submit a request in writing to contact@iambuka.com.

What are cookies? Cookies are small files stored on your personal device or browser designed to hold some of your data whilst you visit our website (or a related site). This allows us to deliver our page tailored to you. For more information on how we store your data, check our Privacy Policy.

ACCOUNT

How do I log in to my account? You have to type in your browser www.iambuka.com. On the upper right corner tap on the profile icon, add your details and press Sign in.

How do I sign up? You have to type in your browser www.iambuka.com. On the upper right corner tap on the profile icon, add your details and press Create.

How do I log out of my account? You have to type in your browser www.iambuka.com. On the upper right corner tap on the profile icon and press Log out in the center of the page.

How can I review my order before paying? You’ll be able to review your order at the checkout screens. Once you confirm the details are correct and click on “complete order”, the payment will go through.

What if I forget my username and/or password? Your username’s always your registered email address or phone number. To reset your password, you can tap on the forgot password button on the log in screen and we’ll send you an email with a unique link to create a new password.

Can I share my account with someone? Your account’s personal and private. You should not share your username and password with anyone for your own safety.

What if I need to update my account details? You can change your account details on your account. Tap view addresses > edit and you’ll be directed to your editable information.

How do I verify my account? When you register, we’ll send you an email or an SMS with a unique link or code to verify your account.

PAYMENT

How do I set up a payment method? On the checkout screen you’ll be asked to enter manually your card number, its expiry date and its CVV number.

How do I get charged? Your card will be charged for the total amount once you enter your card details after tapping “complete order” on the checkout screen.

When do I get charged? You’ll be charged on your selected payment method when the order’s placed.

How can I get a refund? BUKA doesn’t provide refunds unless the items present manufacturing defects. Please, check the Returns & Exchanges section for further information.

What if I was wrongly charged? If you believe that you’ve been wrongly charged, email us at contact@iambuka.com and we’ll look into it as soon as possible.

What’s the Shipping fee? The Shipping fee is a charge you pay to BUKA to cover the shipping costs.

TERMS & POLICIES

Where can I find the terms of use? You can view the terms of use here.

Where can I find the privacy policy? You can view the privacy policy here.

PARTNERSHIP

What if I want to become a designer for BUKA? You can send us an email to contact@iambuka.com with your resume and a one minute video about yourself. BUKA will review your details and if we have a suitable position we will let you know!

How can I apply to work for BUKA? You can send us an email to contact@iambuka.com with your resume and a one minute video about yourself. BUKA will review your details and if we have a suitable position we will let you know!